Privacy Policy

1. Introduction

Northstar Construction Group, operating as North Star Forming (“we”, “us”, or “our”), operates the website northstarforming.ca and provides concrete forming and foundation services across the Greater Toronto Area. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

We may collect the following types of personal information:

Information You Provide

• Name, email address, phone number, and mailing address when you submit a contact form or request a quote
• Project details, architectural drawings, and site information related to your construction project
• Messages and communications sent to us via Instagram, WhatsApp, Facebook Messenger, SMS, email, or phone

Information Collected Automatically

• Website usage data through Google Analytics (page views, referral sources, device type, approximate location)
• IP address, browser type, and operating system for security and site performance

Information from Third-Party Platforms

• When you message us through Instagram, WhatsApp, or Facebook Messenger, we receive your platform username, profile information, and message content through Meta's Messaging APIs
• We use this information solely to respond to your inquiry and provide customer service

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes for construction projects
• Communicate with you about project timelines, scheduling, and updates
• Process and respond to messages received through Instagram, WhatsApp, Facebook Messenger, and SMS
• Improve our website and services
• Comply with legal obligations and protect our rights

4. Third-Party Services

We use the following third-party services that may process your data:

• Meta Platforms (Instagram, WhatsApp, Messenger) — to receive and respond to customer messages sent through these platforms
• Google Analytics — to understand website traffic and usage patterns
• Google Maps — to display our service area and project locations
• Twilio — to send and receive SMS messages
• Cloudflare — for website hosting, content delivery, and security

Each of these services has its own privacy policy governing how they handle your data. We encourage you to review their respective policies.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Contact information and project records are retained for the duration of our business relationship and for a reasonable period afterward for warranty and legal purposes. Messaging data is retained to maintain conversation history for customer service continuity.

6. Data Deletion Requests

You have the right to request deletion of your personal information. To submit a data deletion request, please contact us at:

Email: info@northstarforming.ca

We will process your request within 30 days and confirm once your data has been deleted. Certain information may be retained where required by law or for legitimate business purposes (such as financial records required for tax compliance).

7. Cookies

Our website uses cookies from Google Analytics to collect anonymous usage statistics. These cookies help us understand how visitors interact with our site so we can improve the experience. We do not use advertising cookies or tracking pixels. You can disable cookies in your browser settings at any time.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data transmissions are encrypted using SSL/TLS. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Northstar Construction Group
Operating as North Star Forming
86 Mack Avenue, Scarborough, Ontario
Phone: (647) 248-0127
Email: info@northstarforming.ca